This Shipping Policy ("Policy") governs the delivery of jewelry and accessories—including solid gold necklaces, bracelets, rings, and layering-focused pieces—purchased through gorjana Jewelry’s official website gorjanasale.com (the "Website") or physical store (located at 1813 Pike Street, Marietta Ohio 45750, United States). We are committed to providing reliable, transparent, and cost-free shipping services to ensure your delicate jewelry arrives safely and on time. By placing an order (online or in-store), you ("you" or "Customer") acknowledge and agree to the terms outlined below. 1. Shipping Coverage & Timelines We offer standard shipping to all destinations worldwide, with consistent processing and delivery timelines that apply to both domestic and international orders. No additional fees or extended timelines apply to international shipments. 1.1 Order Processing Time After your order is confirmed (via "Order Confirmation" email) and payment is successfully processed, we will prepare your jewelry for shipment within 1–3 business days. This processing period includes three key steps tailored to our solid gold products: (1) Quality inspection (e.g., verifying gold purity, checking layering chain lengths, ensuring clasp functionality); (2) Secure packaging (using jewelry-specific protective materials); (3) Handover to our trusted shipping carriers. Processing time does not include weekends or public holidays—orders placed on Fridays, weekends, or holidays will begin processing on the next business day. 1.2 Delivery Time Once shipped, standard delivery takes 6–12 business days to all destinations globally. Delivery timelines are estimated by our shipping carriers and may be slightly extended due to factors beyond our control, including customs clearance (for international orders), weather disruptions, or peak shipping seasons (e.g., holiday periods). 1.3 Shipping Restrictions We currently do not ship to PO boxes, APO/FPO addresses, or remote locations with limited carrier access. If your provided address falls into these categories, we will notify you via email within 1 business day of order submission to either request a valid physical address or cancel the order (with a full, immediate refund). 2. Free Shipping Policy gorjana Jewelry offers free standard shipping on all orders, with no minimum purchase requirement. This benefit applies to every product—from a single solid gold ring to a full layering necklace set—and all global destinations. No promo code is needed: free shipping is automatically applied at checkout for online orders, and no hidden shipping fees will be added to your total (all transactions are conducted in United States Dollars, USD). For in-store purchases, you may also opt for complimentary in-store pickup (available 1–2 business days after order placement) instead of shipping. 3. Shipping Process & Packaging 3.1 Shipment Preparation & Packaging Given the delicate nature of solid gold jewelry and layering pieces, we use specialized packaging to prevent damage during transit: (1) Individual items (e.g., rings, charms) are placed in soft velvet pouches to avoid scratches; (2) Pouches are inserted into rigid, padded jewelry boxes with foam liners; (3) Boxes are sealed in durable shipping envelopes or cartons with shock-absorbing material; (4) All packages include a care card with solid gold maintenance tips to help preserve your jewelry after delivery. 3.2 Shipment Handover & Confirmation We partner with reputable global shipping carriers to ensure reliable delivery. After your order is shipped, you will receive a "Shipment Confirmation" email at the address provided during checkout. This email includes a unique tracking number and a direct link to the carrier’s website, where you can monitor your package’s real-time status (e.g., departure from our warehouse, arrival at local distribution center, out for delivery). 4. Shipping Address Responsibilities You are solely responsible for providing a complete, accurate, and deliverable physical shipping address during checkout (for online orders) or when requesting in-store-to-home delivery (for in-store purchases). gorjana is not liable for: (1) Delayed, lost, or misdelivered orders caused by incorrect or incomplete addresses (e.g., missing apartment numbers, misspelled city names, wrong zip codes); (2) Failed delivery attempts due to no one being available to receive the package; (3) Packages delivered to a correctly provided address but stolen or misplaced after delivery. If you need to update your shipping address, contact our customer service team at service@gorjanasale.com within 24 hours of order placement. We cannot modify addresses after the order has entered the processing phase (typically 1 business day after confirmation). 5. Shipment Tracking & Notifications We provide full visibility into your shipment journey with automated notifications at key stages: Order Confirmation: Sent immediately after payment is processed, confirming your order is being prepared. Shipment Confirmation: Sent within 24 hours of shipping, including your tracking number and carrier link. Delivery Notification: Sent by the shipping carrier when your package is out for delivery (delivery timeframes may vary by carrier). If your tracking information shows no updates for 5 or more business days, contact our customer service team with your order number and tracking number for assistance. 6. Undeliverable, Lost & Damaged Shipments 6.1 Undeliverable Packages If a package is returned to us as undeliverable (e.g., invalid address, unclaimed at the carrier facility), we will notify you via email within 3 business days of receipt. You may choose to: (1) Provide a corrected physical address for re-shipping (free of charge); or (2) Request a full refund (processed within 5–10 business days after we receive the returned package). 6.2 Lost or Damaged Shipments If your package is marked as "delivered" but not received, or if it arrives with damaged items (e.g., a broken necklace clasp, scratched solid gold surface), follow these steps: Check with neighbors, building managers, or the carrier’s local facility for misdelivered packages (carriers often leave packages in secure locations). Contact our customer service team within 48 hours of the estimated delivery date (for lost packages) or damage discovery (for damaged items) with: (a) your order number; (b) tracking number; (c) photos of the damaged package/item (if applicable). Our team will file a claim with the shipping carrier. If the package is confirmed lost or damaged, we will offer a free replacement shipment or a full refund—your choice. 7. Contact Us For questions about this Shipping Policy, order status, tracking updates, or undeliverable packages, contact our team: Email: service@gorjanasale.com (Include "Shipping Inquiry" and your order number in the subject line for faster assistance; response time: 1–2 business days). Physical Store: gorjana Jewelry, 1813 Pike Street, Marietta Ohio 45750, United States (In-store associates can assist with pickup arrangements, delivery questions, and policy clarifications during business hours). Website: gorjanasale.com (Visit the "Help Center" for shipping FAQs or use the "Order Tracker" to check real-time shipment status).