Terms of Purchase

These Terms of Purchase ("Terms") govern all purchases of jewelry and accessories—including solid gold necklaces, bracelets, rings, and layering-focused pieces—made through gorjana Jewelry’s official website gorjanasale.com (the "Website") or physical store (located at 1813 Pike Street, Marietta Ohio 45750, United States). By placing an order (online or in-store), you ("you" or "Customer") agree to be bound by these Terms. We recommend reviewing them carefully to understand your rights and obligations, as well as our commitments to quality and service.

1. Order Creation & Confirmation

1.1 Order Submission

When you submit an order (online via the Website or in-store with a sales associate), you make a binding offer to purchase the selected jewelry items at the displayed price, denominated exclusively in United States Dollars (USD). All orders—whether online or in-store—automatically qualify for free standard shipping (online) or complimentary in-store pickup (if requested at checkout).
  • Online Orders: You are responsible for providing accurate, complete information during checkout, including a valid shipping address, contact email (e.g., for order confirmations), phone number (optional, for delivery updates), and payment details. Incomplete or incorrect information (e.g., missing apartment number, misspelled city) may delay order processing or delivery.
  • In-Store Orders: A sales associate will record your order details, including purchase items, payment method, and pickup/delivery preferences. You will review and sign a physical or digital order summary to confirm submission.

1.2 Order Acceptance & Confirmation

  • Acknowledgment vs. Acceptance: For online orders, you will receive an automated "Order Receipt" email immediately after submission—this confirms we have received your request but does not constitute acceptance. For in-store orders, a signed receipt serves as acknowledgment. Order acceptance occurs only when we send a formal "Order Confirmation" (online: email; in-store: printed/digital confirmation) or dispatch the product (whichever comes first).
  • Acceptance Criteria: We reserve the right to accept or reject orders at our discretion, including cases of: inventory shortages (e.g., sold-out solid gold layering necklaces), pricing errors (e.g., incorrect discount application), suspected fraudulent activity, or non-compliance with these Terms. If rejected, we will notify you promptly (online: email; in-store: direct communication) and will not charge your payment method (or issue an immediate refund if a temporary hold was placed).

2. Payment Terms

2.1 Accepted Payment Methods

We accept major payment methods for both online and in-store purchases, including credit cards, debit cards, and secure digital payment platforms (displayed at checkout or in-store). All transactions are processed in USD, and payment must be completed in full before order processing begins (online: at checkout; in-store: at order placement or pickup).

2.2 Payment Security & Compliance

Your payment information is processed securely by trusted third-party payment service providers that adhere to industry standards (e.g., PCI DSS). gorjana does not store full credit card numbers, CVV codes, or other sensitive payment data. By providing payment details, you warrant that: (1) you are the authorized user of the payment method; (2) sufficient funds or credit are available to cover the order total; (3) all payment information is accurate.

2.3 Payment Failures

If your payment is declined (e.g., insufficient funds, expired card, fraud alert), we will notify you promptly (online: email; in-store: immediate feedback). Your order will not be processed until successful payment is received. We are not liable for delays or missed delivery timelines caused by payment failures, including missed gifting deadlines for items like solid gold stackable rings.

3. Shipping & Delivery

3.1 Fulfillment Timelines

  • Order Processing: After payment confirmation, we process online and in-store delivery orders within 1–3 business days. This includes: inspecting solid gold materials for quality, verifying layering compatibility (if requested), packaging delicate items (e.g., pendant necklaces in padded jewelry boxes), and handing over to shipping carriers.
  • Delivery Estimates: Once shipped, standard delivery takes 6–12 business days to all destinations. For in-store pickup orders, you will be notified via email or phone when your items are ready (typically 1–2 business days after order placement).
  • Free Shipping Guarantee: All online orders—regardless of value, quantity, or product type—qualify for free standard shipping. No promo code is required, and this benefit is automatically applied at checkout.

3.2 Shipping Address Responsibility

You are solely responsible for the accuracy of your shipping address (for online orders) or pickup details (for in-store pickup). gorjana is not liable for: (1) delayed, lost, or misdelivered orders caused by incorrect addresses; (2) failed delivery attempts due to no one being available to receive the package; (3) packages delivered to a correctly provided address but stolen or misplaced after delivery.
If a package is returned to us as undeliverable, we will notify you within 3 business days. You may choose to: (1) provide a corrected address for re-shipping (free of charge); (2) request a full refund (processed within 5–10 business days after we receive the returned package).

3.3 Delivery Inspection

Solid gold jewelry is delicate and requires careful handling—inspect your package (or in-store pickup items) immediately upon receipt. Check for: (1) physical damage to packaging (indicating potential transit damage to items like necklace chains or ring settings); (2) missing items from your order; (3) incorrect products (e.g., wrong ring size, mismatched layering bracelet); (4) defects (e.g., broken clasps, uneven gold plating).
Notify our customer service team within 48 hours of delivery or pickup if you discover issues. Include your order number, product details, and photos of the damage/defect for expedited resolution.

4. Returns & Refunds

4.1 Return Eligibility

You may return jewelry for a full refund within 60 days of delivery or in-store pickup if all of the following conditions are met:
  • Items are unused, undamaged, and in their original condition (including all tags, jewelry boxes, and care cards).
  • Solid gold items show no signs of wear, tarnishing, or resizing (unless resizing was done by gorjana and caused a defect).
  • Earrings are returned in unopened, sealed packaging (for hygiene reasons).
  • Customized items (e.g., engraved layering necklaces) are only eligible if the customization contains an error caused by gorjana (e.g., misspelled name).

4.2 Return Process

  1. Request Authorization: Email service@gorjanasale.com (online orders) or notify a store associate (in-store purchases) with: your order number, product name (e.g., "Solid Gold Layering Necklace, 16-inch"), return reason, and photos (if reporting defects).
  2. Receive Approval: We will respond within 1–2 business days with a Return Authorization (RA) number and instructions. For returns due to our error (e.g., wrong size shipped), we provide a pre-paid shipping label (online) or cover return costs (in-store).
  3. Return the Item: Package items securely (use original packaging if possible) and include the RA number. For online orders, ship to our physical address; for in-store purchases, return to the physical store.

4.3 Refund Processing

After we receive and inspect your return (3–5 business days for online returns, immediate for in-store returns), we process refunds within 5–10 business days. Refunds are issued to the original payment method in USD. Return shipping costs for non-error-related returns (e.g., change of mind) are non-refundable, and we do not charge restocking fees.

5. Product Information & Liability

5.1 Product Descriptions

We strive to provide accurate information on the Website and in-store, including solid gold purity (e.g., 14k vs. 18k), layering dimensions (e.g., necklace lengths), and care instructions. However, product colors may vary slightly from displays due to device screen settings or natural variations in gold finishes.

5.2 Liability Limitations

gorjana is liable for manufacturing defects in solid gold and other jewelry (e.g., faulty clasps) but not for: (1) damage caused by improper care (e.g., exposing solid gold to harsh chemicals); (2) normal wear and tear (e.g., minor scratches from daily layering); (3) damage from accidental drops or misuse.

6. Contact Us

For questions about these Terms, orders, payments, or returns, contact our team:
  • Email: service@gorjanasale.com (Include your order number for faster assistance; response time: 1–2 business days).
  • Physical Store: gorjana Jewelry, 1813 Pike Street, Marietta Ohio 45750, United States (In-store associates can assist with orders, returns, and Terms clarifications during business hours).
  • Website: gorjanasale.com (Visit the "Help Center" for self-service FAQs on orders and returns).