Contact Us

Welcome to gorjana Jewelry—your destination for exquisitely crafted solid gold layering jewelry, available online at gorjanasale.com and in our physical store. Whether you need help with a叠戴 (layering) recommendation, have questions about your order’s 1–3 day processing time, need support with our 60-day return policy, or want to schedule an in-store appointment to try on pieces, our team is here to deliver personalized assistance. Below is all the information you need to connect with us seamlessly.

1. Core Contact Channels

We offer tailored channels for online and in-store customers, ensuring you get the right support for your needs. For the fastest resolution, include key details (like your order number or product name) when reaching out.

1.1 Online Support (Email)

Our email team specializes in纯金 (solid gold) jewelry care, layering guidance, and online order support, responding within 1–2 business days. This is the ideal channel for detailed inquiries or issues that require documentation.
  • Official Email: service@gorjanasale.com
  • Tips for Faster Help: Include your 8-digit order number (found in your confirmation email) for questions about shipping (6–12 day delivery), tracking, or returns.
  • Specify the product details when asking about layering or care (e.g., "I need help pairing the 16-inch solid gold pendant necklace with other chains" or "How do I clean my stackable rings?").
  • Attach photos (e.g., a damaged clasp or incorrect engraving) for defect claims—this reduces follow-ups and speeds up solutions.

1.2 In-Store Support

Visit our physical store for hands-on assistance, including layering trials, size fittings, and in-person returns. Our associates are trained to help you curate the perfect stack and address any concerns directly.
Store Address: gorjana Jewelry 1813 Pike Street Marietta Ohio 45750, United States
In-Store Services: Try on solid gold layering combinations, get personalized size recommendations for rings/bracelets, process eligible returns (bring your order receipt), and consult on jewelry care.

1.3 Self-Service Resources

For instant answers to common questions, use our website resources—perfect for quick solutions without waiting for a response:
  • Help Center (gorjanasale.com): Browse FAQs covering layering guides, solid gold care instructions, free shipping details (all orders qualify), 60-day return policy, and ring size conversion charts.
  • Order Tracker: Enter your order number and email on our website to check real-time shipping status (updated after 1–3 business days of processing).
  • Product Pages: Find detailed specs for every piece (e.g., necklace lengths for layering, gold purity) and care tips to maintain your jewelry’s luster.

2. Scenario-Based Consultation Guide

We’ve organized common customer needs by scenario to help you get targeted support faster. Click through to learn what details to share:

2.1 Pre-Purchase Inquiries

For questions about layering, sizing, or product details (most common for first-time buyers):
  • Key Details to Provide: Your style preferences (e.g., "I want dainty vs. bold layering"), wrist/neck measurements (for size advice), or specific product names (e.g., "Solid Gold Stackable Ring Size 6").
  • Examples of Questions We Resolve: "Which necklace lengths work best for layering?" "Is 14k solid gold suitable for everyday wear?" "Will this charm fit my existing bracelet?"

2.2 Order & Shipping Support

For updates on order status, delivery delays, or address changes (critical for time-sensitive gifts like engraved layering necklaces):
  • Key Details to Provide: Order number, shipping address, and tracking number (if received). For address changes, contact us within 24 hours of order placement (we process orders in 1–3 business days).
  • Common Issues: Tracking not updating, package marked "delivered" but not received, or requests to switch between home delivery and in-store pickup.

2.3 Returns, Refunds & Defects

For help with our 60-day return policy, refund status (5–10 business days after inspection), or defective items (e.g., broken necklace clasp):
  • Key Details to Provide: Order number, product name, return reason, and photos of defects (if applicable). For in-store returns, bring your original receipt and packaging.
  • Important Notes: We provide pre-paid shipping labels for defective items; for change-of-mind returns, you cover return shipping (online only—no cost for in-store returns).

2.4 In-Store Appointment & Events

For scheduling private layering consultations, group styling sessions, or learning about in-store exclusive events:
  • How to Inquire: Email service@gorjanasale.com with "In-Store Appointment Request" in the subject line, or call the store directly (phone number available via email confirmation).
  • What to Expect: Our associates will help you curate personalized layering combinations, check inventory of limited-edition pieces, and provide one-on-one care tips for solid gold jewelry.

3. Our Service Commitment

At gorjana, we believe support should be as thoughtful as our jewelry. Here’s what you can always expect from our team:
  • Expertise You Can Trust: All team members are trained on solid gold properties, layering techniques, and our product line—so you get accurate advice, not generic responses.
  • Timely Follow-Ups: We respond to emails within 1–2 business days, and for urgent issues (e.g., missing wedding ring orders), mark your email "URGENT" for priority handling (response within 24 hours).
  • Transparency: We’ll update you at every step—whether your return is being inspected, your refund is processed, or your custom engraved necklace is ready for pickup.

4. Quick Contact Summary

  • Online Support Email: service@gorjanasale.com (All inquiries, fastest for online orders)
  • Physical Store: gorjana Jewelry, 1813 Pike Street, Marietta Ohio 45750, United States (Layering trials, in-person returns, styling consultations)
  • Official Website: gorjanasale.com (Help Center, Order Tracker, Layering Guides)