Privacy Policy


This Privacy Policy governs the collection, use, storage, and disclosure of personal information obtained from you ("you" or "Customer") when you interact with gorjana Jewelry ("we," "us," or "gorjana")—including through our official website gorjanasale.com (the "Website"), physical stores, customer service channels, and other brand-related services. We are committed to protecting your privacy and ensuring the security of your personal information, as we recognize trust is as integral to our brand as the quality of our solid gold, layering-focused jewelry.

1. Information We Collect

We collect information to provide, improve, and personalize our jewelry products and services (e.g., layering advice, order fulfillment). The information we gather falls into two categories: personal information (data that identifies you) and non-personal information (data that cannot identify you individually).

1.1 Personal Information

We collect personal information you voluntarily provide, as well as information necessary to fulfill your requests. This includes:
  • Online Interaction: When you shop on gorjanasale.com, create an account, or contact customer service, we may collect your name, email address (e.g., service@gorjanasale.com for communications), phone number, shipping/billing address (e.g., 1813 Pike Street, Marietta Ohio 45750, United States for in-store or delivery-related needs), payment details (e.g., credit card information), and account credentials (username and password). We also collect details about your purchases, such as the solid gold necklaces, bracelets, or rings you order, and layering preferences you share (e.g., "I prefer dainty chain lengths for layering").
  • In-Store Interaction: When you visit our physical store, we may collect your name, contact information (if you sign up for our mailing list or request layering consultations), and purchase details. We do not collect personal information without your knowledge or consent during in-store visits.
  • Customer Service: When you reach out for support (e.g., asking about ring sizing for layering, initiating a return), we collect information about your inquiry, order number, and any additional details you provide (e.g., photos of jewelry for defect claims).

1.2 Non-Personal Information

We automatically collect non-personal information to understand how users interact with our services and improve our offerings. This includes:
  • Website Usage Data: Device type (e.g., smartphone, laptop), browser type, pages visited (e.g., "solid gold bracelets" or "layering necklace guides"), time spent on pages, and search queries (e.g., "stackable ring sizes").
  • Aggregated Data: Combined information about customer preferences, such as popular layering combinations or most purchased jewelry types, which is stripped of all personal identifiers.

2. How We Use Your Information

We use your information solely to deliver and enhance our products and services, with a focus on your gorjana experience. Specific uses include:
  • Fulfill Orders: Process and ship your jewelry purchases (e.g., using your address to deliver a layered necklace set), send order confirmations, and provide tracking information.
  • Provide Customer Support: Answer your questions about layering techniques, solid gold care, order status, returns (60-day policy), or refunds (5–10 day processing). Your purchase history helps us deliver personalized assistance (e.g., "Based on your past ring orders, we recommend size 7 for this stackable band").
  • Personalize Your Experience: Suggest jewelry that aligns with your layering preferences (e.g., recommending a dainty pendant to pair with your previously purchased necklace) and customize Website content to highlight relevant products.
  • Improve Products & Services: Use non-personal and aggregated data to refine our jewelry designs (e.g., adjusting chain lengths based on layering feedback) and enhance Website functionality (e.g., making layering guides easier to find).
  • Communicate Updates: Send you important information about your account, orders, or changes to our policies. With your consent, we may also share updates about new layering collections or exclusive offers (you can unsubscribe at any time via email).
  • Ensure Security: Verify your identity, detect and prevent fraudulent activity (e.g., unauthorized purchases of high-value solid gold pieces), and protect our brand and customers.

3. How We Share Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted partners who assist us in delivering our services, and these partners are contractually obligated to protect your data and use it only for specified purposes. These partners include:
  • Payment Processors: Handle payment details to process your orders securely (we do not store full credit card information).
  • Shipping Carriers: Receive your shipping address to deliver your jewelry purchases (in line with our 1–3 day processing and 6–12 day delivery timelines).
  • Customer Service Providers: Assist in managing email and in-store support inquiries, with access limited to information necessary to resolve your issue.
We may also disclose your information if required by law or to protect our legal rights, but we will only do so when necessary and with reasonable care to safeguard your privacy.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
  • Data Encryption: Using SSL/TLS encryption for data transmitted through the Website (e.g., payment details, account credentials) and secure storage for personal information.
  • Access Controls: Limiting access to personal information to authorized team members who need it to perform their roles (e.g., order fulfillment staff, customer service representatives).
  • Security Audits: Regularly reviewing and updating our security practices to address emerging threats and ensure compliance with industry standards.
While no security system is completely impenetrable, we take all reasonable steps to protect your information and will notify you promptly if a data breach occurs that may affect your privacy.

5. Your Rights Regarding Your Information

You have control over your personal information and may exercise the following rights by contacting our customer service team:
  • Access: Request a copy of the personal information we hold about you (e.g., your purchase history, account details).
  • Correction: Update or correct inaccurate information (e.g., a change to your shipping address or phone number).
  • Deletion: Request the deletion of your personal information, subject to legal or business retention requirements (e.g., retaining order records for returns).
  • Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise these rights, email us at service@gorjanasale.com with your request and sufficient identification (e.g., account username or order number) to verify your identity. We will respond to your request within 1–2 business days.

6. Cookies & Similar Technologies

We use cookies (small text files stored on your device) to enhance your Website experience. Cookies help us remember your account preferences, save items to your shopping cart (e.g., a stack of solid gold rings you’re considering), and track Website usage to improve content (e.g., layering guides). You can manage cookie settings in your browser—disabling non-essential cookies may limit certain features (e.g., saving your layering preferences).

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact our privacy team:
  • Email: service@gorjanasale.com (Include "Privacy Policy Inquiry" in the subject line for faster assistance)
  • Physical Address: gorjana Jewelry, 1813 Pike Street, Marietta Ohio 45750, United States (For formal correspondence)
  • Website: gorjanasale.com (Visit our "Help Center" for additional privacy-related FAQs)